We deliver around the world to over 100 countries.
Our delivery charges are calculated by volume, weight and destination country. We do our best to keep our delivery charges as competitive as possible.
DELIVERY SCHEDULES Delivery for standard items is normally 6-9 weeks from order receipt to shipment from Modiste warehouse. Delivery on special products as well as large orders are agreed upon on a case by case basis. Should Modiste learn that it is not possible to deliver the goods within the agreed period; the customer will be informed of the delay as soon as possible and informed of a new delivery date. If the delay exceeds 3 months and is not due to force majeure, the customer is entitled to cancel the order. The customer is not entitled to make further claims to Modiste in cases of e.g. delay. Modiste cannot be held accountable for delivery problems in cases of force majeure. In these situations delivery schedules will be prolonged.
DELIVERY Deliveries will ship from Modiste Warehouse. The customer is obligated to check the packaging upon receipt of the goods and check that the number of packages corresponds to the delivery note. When distinctly agreed that Modiste is responsible for delivery the following is applicable: If goods and/or packaging are damaged upon receipt the responsibility to accept the order with reservation and to make a remark of this on the delivery note lies upon the recipient. Any damage incurred during transport must be reported directly to the haulage contractor no later than 48 hours after receipt.
CUSTOMS AND IMPORT DUTIES Modiste can not be held responsible for delays by customs or local postal services. All overseas orders may be subject to import fees, duties and taxes, which are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, Modiste has no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. All orders are shipped DDU. Contact your local customs office for current charges before placing an order, to avoid being surprised by unexpected charges.